End-to-End: Recruiting Process Transformation
End-to-End: Recruiting Process Transformation
Case study: Execute on a process review and improvements project to level up the Talent Acquisition function with a major player in US dairy ingredients production.
Accountabilities:
• Comprehensive analysis of all aspects of Talent Acquisition (people, resources, and processes)
• Change recommendations and project planning
• Implementation, training, and change management
• Metrics and reporting
"This isn't working," the CHRO said when she called. She knew about the tight market, she had people on leave and new hires who needed training. Retention was a challenge and business was booming. She had to fix the talent acquisition function... fast.
We set two overarching goals: reduce time-to-fill and improve hiring manager satisfaction.
We launched a systematic review of every stage of the hiring process, explored available resources, people, and tools, and prioritized the work.
From there, we started what can only be called a transformation. Through a series of large and small changes, some popular, some less so, we updated processes, renegotiated vendor agreements (and changed vendors who weren’t delivering), retrained teams and hiring managers, re-upped SLAs and KPIs, finessed systems to provide better reporting, and… and…. and…
The end result was something to celebrate: an upskilled TA team with the tools and processes they needed to hire better, and faster. Our goals were to reduce time-to-fill and improve hiring manager satisfaction.
It's working.
